Clients Charter

NO

CLIENT CHARTER

MEASUREMENT METHOD

1.

Assuring courteous and always willing to help when a complaint is made about our service.

Resolve 70% of customer complaints received each yeaR

2

Processing complaints / customer feedback

Resolve within 2 weeks of receipt of the complaint

3.

Guarantee to provide basic facilities and services in Pekan District Council area.

To ensure that 100% of the approved projects implemented

Every complaint is investigated infrastructure and public facilities and provide a report within 14 working days of the action

4.

Ensure that all development activities are controlled and according to the plan outlined.

Ensure that at least 80% of development plans approved by the planning and development needs