NO |
CLIENT CHARTER |
MEASUREMENT METHOD |
1. |
Assuring courteous and always willing to help when a complaint is made about our service. |
Resolve 70% of customer complaints received each yeaR |
2 |
Processing complaints / customer feedback |
Resolve within 2 weeks of receipt of the complaint |
3. |
Guarantee to provide basic facilities and services in Pekan District Council area. |
To ensure that 100% of the approved projects implemented Every complaint is investigated infrastructure and public facilities and provide a report within 14 working days of the action |
4. |
Ensure that all development activities are controlled and according to the plan outlined. |
Ensure that at least 80% of development plans approved by the planning and development needs |
(PG 1/1)
AMENDMENT 1 JAN 2016: METHOD OF MEASUREMENT OF CHARTER DISTRICT