1

Guarantees friendly service and is always ready to help when complaints are made about our services.

2

Guarantee to provide basic facilities and services in the Pekan District Council area.

3

Ensure that all development activities are controlled and in accordance with the outlined plan.

4

Manage finances transparently, efficiently and with trust.

5

Enforce the law fairly and equitably.

6

Ensure properties are valued efficiently and effectively.

7

Ensure the maintenance of shade trees and landscape maintenance under the supervision of the council is implemented.

8

All non -risk license applications are processed and approved within 24 hours and risk licenses are approved within 30 days.

9

Ensure that all licensed food premises are inspected and comply with the conditions set by the Pekan District Council.

10

Receive, investigate and provide feedback on complaints related to municipal services within 3 days.

11

Ensure that all applications for rental of stalls / buildings of the District Council are processed in accordance with the requirements of MS ISO 9001: 2015 which has been documented.

12

To ensure that the preparation for the rental of halls and sports facilities is done according to the set period.

13

Coordinate community and community activities according to the Residents Committee Zone (JKP)

14

Ensure staff courses adhere to 5 days a year.

15

Ensure the appointment of permanent staff within 3 months after the position is vacated.

16

To ensure that the availability of ICT infrastructure facilities works well, every operational complaint and customer feedback is acted upon within 8 hours a day after the complaint is received and the availability of interactive access and website updates within 24 hours.

17

Ensure that internal audits are carried out to monitor work and procedures are done in accordance with rules and regulations.