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CLIENT CHARTER

MEASUREMENT METHOD

1.

Assuring courteous and always willing to help when a complaint is made about our service.

Resolve 70% of customer complaints received each yeaR

2

Processing complaints / customer feedback

Resolve within 2 weeks of receipt of the complaint

3.

Guarantee to provide basic facilities and services in Pekan District Council area.

To ensure that 100% of the approved projects implemented

Every complaint is investigated infrastructure and public facilities and provide a report within 14 working days of the action

4.

Ensure that all development activities are controlled and according to the plan outlined.

Ensure that at least 80% of development plans approved by the planning and development needs

                                                                                                       (PG 1/1) 

AMENDMENT 1 JAN 2016: METHOD OF MEASUREMENT OF CHARTER DISTRICT