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Customer Charter

  • To process applications simultaneously for Approval for Sell After Build, High-Impact and Foreign Investment Projects, and Government Projects within 67 days from the date of receipt of the complete application.

  • To process applications simultaneously for Sell Before Build within 97 days from the date of receipt of complete application.

  • To obtain review from Technical within 25 days of collection and processing according to guidelines.

  • To inform applicants of the status of their applications simultaneously regarding Change of Conditions and Breaking of Boundary/Planning Permission/Building Plans/Certificate of Fitness and Compliance 14 days after the sitting of the OSC Committee Meeting.

  • To process Building Plans/Certificate of Completion and Compliance ( CCC) no more than 2 months from the date of receipt of the complete applications.

  • To track and monitor applications which have been sent to the Technical Agency.

  • To prepare monthly status reports regarding approvals, problem analyses, and proposals for improvement to KPKT

Contact Us:

One Stop Centre
Pekan District Council
Jalan Mahkota 26600 Pekan Pahang